Privacy Policy

Last updated: 8 September 2026

This Privacy Policy describes how MBharat Company Pvt Ltd ("MBharat", "we", "us" or "our") collects, uses, discloses and safeguards information when you use the MBharat website, mobile applications and services (the "Platform"). We are committed to handling your data in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

1. Information We Collect

a. Information you provide

• Account details: name, mobile number, email address, password and profile photo.
• Business details (for Entrepreneurs): business name, category, address, GST/PAN or registration details, bank/UPI details for payouts, product and service listings.
• Transaction details: orders, enquiries, bookings, communications and reviews.
• Support communications and any information you share with our team.

b. Information collected automatically

• Device and log data: IP address, device model, operating system, app version, crash logs.
• Usage data: pages viewed, searches, features used, time spent.
• Location data: approximate or precise location (with your permission) to show nearby listings.
• Cookies and similar technologies for authentication, preferences and analytics.

c. Information from third parties

Payment gateways, analytics providers, and social login providers may share limited information with us to enable their services.

2. How We Use Your Information

• To create and manage your account and provide the Platform's features.
• To connect Entrepreneurs and Customers and facilitate orders, enquiries and payments.
• To personalise recommendations and show location-relevant listings.
• To process transactions, payouts and platform fees.
• To communicate service updates, security alerts and, where permitted, offers and promotions.
• To detect and prevent fraud, abuse and violations of our Terms & Conditions.
• To comply with legal obligations and enforce our rights.

3. Legal Bases for Processing

We process personal data on the basis of your consent, the performance of a contract with you, our legitimate interests in operating and improving the Platform, and compliance with legal requirements.

4. How We Share Information

• Between users: when you place an order or send an enquiry, relevant contact and order details are shared with the other party to complete the transaction.
• Service providers: hosting, payment processing, SMS/email delivery, analytics and customer support partners, bound by confidentiality obligations.
• Legal and safety: to authorities or third parties where required by law, court order, or to protect the rights, safety and property of MBharat, our users or the public.
• Business transfers: in connection with a merger, acquisition or sale of assets, subject to this Policy.

We do not sell your personal data.

5. Data Retention

We retain personal data for as long as your account is active and thereafter for the period required to meet legal, tax, accounting and dispute-resolution obligations. When data is no longer required, we securely delete or anonymise it.

6. Security

We use reasonable technical and organisational measures such as encryption in transit, access controls and secure infrastructure to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

• Access, correct or update your personal data through your account settings.
• Request deletion of your account and associated data, subject to legal retention needs.
• Withdraw consent for optional processing such as marketing or precise location.
• Nominate an individual to exercise your rights in the event of death or incapacity.
• Raise a grievance with our Grievance Officer (details below).

8. Children's Privacy

The Platform is intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us for removal.

9. Cookies

You can control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of the Platform.

10. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies. See also our Disclaimers.

11. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via the Platform or email, and update the "Last updated" date above.

12. Grievance Officer & Contact